Return and Refund Policy
Last updated: 19 August 2026
The short version
If we got it wrong, we fix it and it costs you nothing. If you changed your mind, we'll still take it back within 14 days, but you cover the postage.
If something arrives damaged, faulty, or not what you ordered
Email tonitonitonibunny@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full, whichever you'd rather have. You won't need to post anything back, and it won't cost you anything.
That covers printing defects, damage in transit, the wrong design, and the wrong phone model turning up.
If you changed your mind
Everything we sell is printed for you after you order, so a returned item can't go back on a shelf for someone else. We'll still take it back within 14 days of delivery, as long as it's unused and in its original packaging.
- Email us first so we can start the return. Anything sent back without contacting us can't be accepted.
- You arrange and pay for the return postage. Use a tracked service if you can, because we can only refund what actually reaches us.
- Once it arrives and we've checked it over, we'll refund the price of the item. The original shipping charge isn't refunded.
Exchanges
The quickest way is to return what you have and place a new order for the one you want, rather than waiting for two shipments to happen one after the other.
Cancelling an order
Email us as soon as you can. If your order hasn't gone into production yet we can cancel it outright and refund you in full. Once printing has started we can't stop it.
Refund timing
Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few days more to show it. If more than 15 business days have passed since we approved your refund and you still can't see it, email us and we'll chase it up.
Questions
Email tonitonitonibunny@gmail.com and a real person will get back to you, usually within 1 to 2 business days.